2-1-1 provides callers with information about and referrals to human services for everyday needs and in times of crisis.

For example, 2-1-1 can offer access for those in need or those wishing to help to the following types of service organizations:

• Basic Human Needs: food banks, clothing closets, shelters, rent assistance, utility assistance.
• Physical and Mental Health Resources: health insurance programs, Medicaid and Medicare, maternal health, Children’s Health Insurance Program, medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
• Employment Support: financial assistance, job training, transportation assistance, education programs.
• Support for Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services, independent living programs.
• Support for Children, Youth and Families: childcare, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.